FAQs

📦 Frequently Asked Questions (FAQs) – ShopNext

1. When will I receive my order?

We usually ship orders within 24–48 hours. You can expect your delivery within 5–9 business days, depending on your location. You’ll receive tracking details via email/SMS once your order is dispatched.

2. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) for most of our products, so you can pay when the order arrives at your doorstep.

3. How can I track my order?

Once your order is shipped, we will send you a tracking link via email and SMS. You can also use the "Track Order" page on our website.

4. I received a damaged or wrong product. What should I do?

We’re really sorry! Please contact us within 48 hours of receiving the product with an image/video proof at theshopnexts@gmail.com, and we’ll resolve it immediately with a replacement or refund.

5. Can I cancel or change my order after placing it?

If your order hasn't been shipped yet, we can assist you. Kindly email us at theshopnexts@gmail.com within a few hours of placing the order. Once shipped, cancellation or changes are not possible.

6. Do you provide return or replacement?

Yes, we offer easy replacements in case of a defective, damaged, or wrong item. Please check our Return Policy page for more details.

7. Are there any shipping charges?

We provide FREE Shipping on most of our products. In case of any exceptions, it will be clearly mentioned on the product page.

8. Is it safe to shop on ShopNext?

Absolutely! ShopNext is a secure and trusted store. We use SSL encryption and trusted payment gateways to ensure your data and transactions are 100% safe.

9. Do you have customer support?

Yes, our support team is always ready to help! Contact us at theshopnexts@gmail.com or use the “Contact Us” form on our website.